PT Aerotrans Services Indonesia Receives Danantara Indonesia CX100 Award 2026

• 13 October, 2026

Jakarta, October 13, 2026 – PT Aerotrans Services Indonesia has received an award at the Danantara Indonesia CX100 Award 2026, ranking 82nd among the 100 state-owned enterprises (SOEs) recognized. This achievement reflects the company's efforts to deliver a positive customer experience through its services.

Danantara Indonesia CX100 is a customer experience measurement program for SOEs designed to provide insights into service quality from the customers' perspective. The program adopts the 3E assessment framework, comprising Effectiveness (the ability to meet customer needs accurately), Ease (the convenience of accessing services), and Emotion (the comfort and positive feelings customers experience when using a company's products or services).

Data collection is conducted through various methods, including face-to-face interviews, online surveys, mystery shopping, public polling, in-depth interviews, and focus group discussions. The results serve as a reference for understanding customer experiences and encouraging continuous service quality improvement.

This achievement motivates PT Aerotrans Services Indonesia to continuously enhance its service quality and maintain customer trust. In line with its commitment to “Melayani Sepenuh Hati” (Serving Wholeheartedly), Aerotrans remains dedicated to providing effective, accessible services that deliver positive experiences for every customer.

The Danantara Indonesia CX100 Award 2026 ceremony was held on Tuesday, October 13, 2026, at the Auditorium of Wisma Danantara Indonesia, Jakarta.